Terms & Conditions
Please read these terms carefully before using our service.
Last updated: 25 October 2025
Agreement to Terms
Your acceptance of these terms
By accessing or using the Mama Box Australia website and services, you agree to be bound by these Terms and Conditions. These terms constitute a legally binding agreement between you and Mama Box Australia.
If you do not agree with any part of these terms, you must not use our website or services. Your continued use of our services following the posting of any changes to these terms constitutes acceptance of those changes.
Subscription Services
How our subscription model works
Subscription Plans
Mama Box Australia offers subscription services for curated pregnancy and maternity boxes. By subscribing, you agree to:
- Receive boxes according to your selected subscription plan
- Provide accurate pregnancy stage and delivery information
- Pay the subscription fees as outlined at checkout
- Keep your payment information current and valid
- Notify us of any changes to your delivery address or preferences
Box Contents
Each Mama Box is carefully curated based on your trimester and preferences. While we make every effort to include the items shown, product availability may vary. We reserve the right to substitute items of equal or greater value when necessary.
Pricing & Payment
Payment terms and billing information
All prices are displayed in Australian Dollars (AUD) and include GST where applicable.
- Payment is processed at the time of order or according to your subscription schedule
- We accept major credit cards and other payment methods displayed at checkout
- Subscription fees are charged automatically at the beginning of each billing cycle
- Prices may change with 30 days notice to active subscribers
- Failed payments may result in service interruption or cancellation
- You are responsible for any bank fees or currency conversion charges
If a payment fails, we will notify you and attempt to process payment again. After multiple failed attempts, your subscription may be suspended or cancelled.
Cancellation & Refunds
How to cancel and our refund policy
Cancellation Policy
You may cancel your subscription at any time through your account settings or by contacting our customer support team. Please note:
- Cancellations must be made before the next billing cycle to avoid charges
- You will continue to receive boxes through the end of your paid period
- No refunds are provided for partial subscription periods
- Cancellation takes effect at the end of the current billing cycle
Refund Policy
We stand behind the quality of our products. Refunds are provided in the following circumstances:
- Damaged or defective products (with photographic evidence)
- Missing items from your box
- Significant delivery delays caused by our error
- Billing errors or duplicate charges
- Loss of pregnancy
Refund requests must be made within 14 days of receiving your box. Contact our support team to initiate a refund request.
Pregnancy Loss Support
Unfortunately, we do experience these situations often with our customers and try our best to deal with them as sensitively as we can. We will honour refunds in the case of pregnancy loss.
You can log into your account at any time and cancel your subscription. You won't be billed further.
If you have already paid for the next box and the box has not been dispatched yet, please contact us to have your refund issued and your order will be cancelled.
If your next order has already been dispatched and you wish to not have it delivered, please contact us so we can issue a return of the shipment. A refund will be issued once the box has been returned.
For more information, please visit our Shipping & Returns page.
Shipping & Delivery
Delivery terms and responsibilities
We ship to addresses within Australia. Delivery terms include:
- Shipping costs are clearly displayed at checkout
- Estimated delivery times are provided but not guaranteed
- You must provide a valid and accurate delivery address
- We are not responsible for delivery delays caused by incorrect addresses
- Undeliverable packages may incur reshipping fees
- You are responsible for ensuring someone is available to receive the package
- Risk of loss passes to you upon delivery to your address
For detailed shipping information, please visit our Shipping & Returns page.
User Accounts & Responsibilities
Your obligations as a user
When creating an account, you agree to:
- Provide accurate, current, and complete information
- Maintain and update your account information as needed
- Keep your password secure and confidential
- Notify us immediately of any unauthorized account access
- Accept responsibility for all activities under your account
- Not share your account with others
- Not use our services for any illegal or unauthorized purpose
- Comply with all applicable Australian laws and regulations
We reserve the right to suspend or terminate accounts that violate these terms or engage in fraudulent activity.
Intellectual Property
Ownership and usage rights
All content on the Mama Box Australia website, including text, graphics, logos, images, and software, is the property of Mama Box Australia or its content suppliers and is protected by Australian and international copyright laws.
You may not reproduce, distribute, modify, create derivative works of, publicly display, or exploit any content from our website without our express written permission.
Limitation of Liability
Understanding our liability limits
To the maximum extent permitted by Australian law, Mama Box Australia shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from:
- Use or inability to use our services
- Unauthorized access to your account or data
- Errors, mistakes, or inaccuracies in content
- Personal injury or property damage related to your use of our services
- Service interruptions or delays
- Third-party product issues or allergic reactions
Our total liability to you for any claims arising from these terms or your use of our services shall not exceed the amount you paid us in the 12 months preceding the claim.
Product Information & Warranties
Important product disclaimers
While we strive to provide accurate product information, we do not warrant that product descriptions, images, or other content is accurate, complete, reliable, current, or error-free.
Products are subject to availability and may be discontinued without notice. We reserve the right to limit quantities purchased per person or per order.
Important: Some products may contain allergens. Please review product labels and descriptions carefully. Consult your healthcare provider before using any new products during pregnancy.
Dispute Resolution & Governing Law
How disputes are handled
These Terms and Conditions are governed by the laws of Australia. Any disputes arising from these terms or your use of our services shall be subject to the exclusive jurisdiction of the courts of Australia.
Before initiating any legal proceedings, we encourage you to contact our customer support team to resolve any issues informally.
Changes to Terms
How we update these terms
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to this page. Material changes will be communicated to active subscribers via email.
Your continued use of our services after changes are posted constitutes your acceptance of the modified terms. We recommend reviewing these terms periodically to stay informed of any updates.
Severability & Entire Agreement
Legal provisions
If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.
These terms, together with our Privacy Policy and any other legal notices published on our website, constitute the entire agreement between you and Mama Box Australia regarding your use of our services.
Questions About Our Terms?
If you have any questions about these Terms and Conditions, please contact us:
Email: hello@mamabox.com.au
Business Name: Mama Box Australia