Privacy Policy

Mama Box Australia ("we", "us", or "our") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you consent to the practices described in this Privacy Policy. We comply with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

We use the information we collect to:

• Process and fulfill your orders and subscriptions
• Personalize your Mama Box selections based on your pregnancy stage
• Send order confirmations, shipping updates, and account notifications
• Provide customer support and respond to your inquiries
• Improve our website, products, and services
• Send marketing communications (with your consent)
• Prevent fraud and ensure the security of our platform
• Comply with legal obligations and enforce our terms of service
• Analyze usage patterns and conduct market research

We do not sell your personal information. We may share your information with:

We use cookies and similar technologies to improve your browsing experience, analyze site traffic, and personalize content. Cookies are small text files stored on your device that help us remember your preferences.

You can control cookies through your browser settings. However, disabling certain cookies may affect your ability to use some features of our website.

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data (SSL/TLS)
• Secure payment processing through PCI-DSS compliant providers
• Regular security assessments and monitoring
• Access controls and authentication protocols
• Employee training on data protection practices

Under Australian privacy law, you have the following rights:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct any inaccurate or incomplete information
• Deletion: Request that we delete your personal information (subject to legal obligations)
• Opt-out: Unsubscribe from marketing communications at any time
• Data portability: Request a copy of your data in a portable format
• Restriction: Request that we limit how we use your information

To exercise any of these rights, please contact us using the information provided at the bottom of this page.

Our services are intended for adults aged 18 and over. We do not knowingly collect personal information from children under 18. If you believe we have inadvertently collected information from a child, please contact us immediately so we can delete it.

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Account information is retained while your account is active and for a reasonable period afterward to comply with legal obligations, resolve disputes, and enforce our agreements.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Your continued use of our services after any changes indicates your acceptance of the updated Privacy Policy.