RETURNS & REFUND POLICY
We only issue replacements or refunds on products received that have been damaged during shipment. Proof of damaged items must be emailed to us at email@example.com to begin this process.
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Mama Box is a subscription service. We deliver until you tell us not to or until your subscription automatically expires.
You can adjust your subscription at any time by logging into your online account page There is no minimum term.
The cut-off time for subscription adjustments (pauses, cancellations, order restarts, address and box type changes) is the last day of each month (monthly subscriptions) and the day before your next renewal (trimester subscriptions).
We cannot issue refunds for subscriptions processed after these times due to change of mind.
We understand the sensitivity regarding health issues such as miscarriage during pregnancy, if this occurs and your subscription has not been dispatched yet, we will issue a refund minus our processing fees in this circumstance. Please email firstname.lastname@example.org to discuss.
Additional non-returnable items:
* Gift cards
* Downloadable software products
* Some health and personal care items
Please do not send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted: (if applicable)
* Book with obvious signs of use
* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.
* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at firstname.lastname@example.org and send your item to: 26 Grenville Rd, Stoneville, WA, 6081, Australia.
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
To return your product, you should mail your product to: 26 Grenville Rd, Stoneville, WA, 6081, Australia.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.